Refund & Cancellation Policy

Unless your rate plan states otherwise, the following cancellation windows apply to direct bookings on our standard 'Flexible' rate:

• Cancellation 48 hours or more before scheduled check-in: full refund (no cancellation fee).
• Cancellation within 48 hours of scheduled check-in: one (1) night room charge will be retained; the balance, if any, is refunded.
• No-show or check-in failure without prior intimation: the full first night charge is retained as cancellation fee.

Certain promotional, advance-purchase, or non-refundable rate plans are not eligible for cancellation or refund. The applicable cancellation rules will be clearly displayed at the time of booking and in your booking confirmation. Once confirmed, these bookings cannot be cancelled or modified.

You can request a cancellation or modification by replying to your booking confirmation email, writing to booking@leisurestay.in, or calling our front desk at +91 93640 13377. Please quote your booking reference so we can locate your reservation quickly.

Cancellations are timestamped at the moment we receive your request. We recommend submitting requests well in advance of the cancellation window to avoid charges.

Approved refunds are processed back to the original payment method used at the time of booking, via Razorpay. Once initiated, refunds typically reflect in your account within 5–7 business days, depending on your bank or card issuer.

You will receive an email confirmation when the refund is initiated. If you do not see the refund in your account after 10 business days, please contact us with your booking reference and we will share the transaction details for a bank-side trace.

If you check out earlier than the originally booked departure date, the unused nights will be refunded only if the request is made before check-out and is consistent with the rate plan booked. Promotional and non-refundable rates are not eligible for early check-out refunds.

If you booked through an online travel agency (OTA) or another third-party platform, the cancellation and refund policy of that platform applies. Please contact your booking provider directly for cancellation, modification or refund requests.