Guest Policies.

Certain destinations may have specific travel guidelines at different times of the year. Please follow all applicable laws and advisories. Policies are booking-specific and will be shared with you at the time of booking or upon check-in.

References to Aster Vue by Royal Leisure Holidays include the website www.leisurestay.in. "Hotel" refers to the rooms or apartments in which you have made a valid booking through our channels.

For help creating or modifying a booking, our reservations team is available around the clock at +91 93640 13377, or write to booking@leisurestay.in.

The primary guest must be at least 18 years of age to check into the hotel.

Standard check-in is 12 noon. We make every effort to allow check-in any time after that, until your reservation is valid.

A valid photo ID is mandatory for every guest above the age of 18. Accepted IDs are Aadhaar Card, Driving Licence, Voter ID and Passport. PAN cards are not accepted. Check-in cannot be completed without an original valid ID.

In the unlikely event of a difficulty at check-in, please contact our reservations team immediately and we will assist after verifying with the hotel.

Royal Leisure Holidays shall not be liable to refund the booking amount or any part thereof if rooms are unavailable due to a natural disaster, terrorist activity, government directive or any force majeure event beyond our control.

Early check-in and late check-out are subject to availability and cannot be confirmed with the hotel in advance. The following standard charges apply.

Complimentary breakfast is not included for the day of an early check-in.

Any extension of stay is subject to room availability at the current prevailing rate, and not at the rate of the original booking.

• You can cancel your booking through our website or by contacting the reservations team.
• Eligible refunds will be credited within 7–14 working days. The hotel reserves the right to deduct an applicable cancellation fee from the advance paid.
• Bookings from minors or those using local-only ID proofs are not accepted, and the hotel is under no obligation to refund such bookings if dishonoured at check-in.
• The hotel reserves the right to deny check-in where guests cannot provide valid government ID, where minors are travelling unaccompanied, or where there is reasonable suspicion regarding the booking.
• For corporate bookings, the cancellation policy stated on your contract applies.
• Where a booking-specific policy is not mentioned, the cancellation policy on your booking voucher will govern. For no-shows, please refer to the same.

The hotel may allow triple occupancy by providing an extra mattress or shared bed for the third person, for an additional fee. Extra beds are not generally provided; mattresses are subject to availability.

• Visitors may meet guests in their rooms during the day, except in case of emergency.
• Visitors are not permitted to stay overnight.
• The front desk requires every visitor to present a government-approved photo ID before being granted access to guest floors.

One child up to 5 years of age stays complimentary, without the use of an extra mattress. Breakfast charges may apply for the child.

If you face any issue related to your stay, we promise resolution within one hour or an applicable refund. Please call +91 93640 13377 or write to dinesh@leisurestay.in to register the issue. Refund amounts are determined by issue severity, as per our guidelines.

Illegal activities are not permitted on the property.

The hotel may refuse service or evict a guest:

• For refusal or failure to pay for accommodation.
• If the guest disturbs the peace of other guests.
• If the guest damages, defaces or threatens harm to hotel property or guests.
• If any action is deemed inappropriate by the hotel.

Please keep the room in good condition. Guests may be held liable for any damage to hotel assets, except normal wear and tear.

Smoking is prohibited within the hotel. The front desk can advise on permitted outdoor areas.

Any use of, or being under the influence of, illegal substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and the guest will be asked to leave the premises.

Consumption of alcohol is prohibited in all public areas. Please consult the front desk regarding consumption within your room, without disturbing other guests.

• For your own safety, please follow fire-safety and emergency procedures as directed by hotel staff.
• The hotel is not liable for lost, misplaced, damaged or stolen valuables or personal belongings.
• Please use the in-room safe where available and keep your belongings secure.

We may contact you prior to check-in to confirm your arrival. If we are unable to reach you after multiple attempts, your booking may be placed on hold or cancelled.

We may also reach out after your stay for feedback, or occasionally for relevant offers, as we work to improve our service.

Royal Leisure Holidays and its brand Aster Vue do not authorise employees, consultants or third-party vendors to collect payment outside our secure payment gateway and affiliated OTA payment links.

Any attempt to collect payment through any other channel is fraudulent. Acting on such requests is at your own discretion, and we will not be responsible for any resulting loss or liability.

Aster Vue by Royal Leisure Holidays, Bangalore, is committed to protecting your privacy. This policy describes how we collect, use and disclose information when you use our service, and what choices you have.

Information we collect

We collect information such as your name, email address, phone number, location, preferences, IP address, and usage data including page visits and interactions.

How we use your data

• To provide and maintain the service.
• To manage your account and bookings.
• To perform our contractual obligations (e.g. reservations).
• To contact you about updates, confirmations and relevant offers.
• To analyse usage trends and improve the service.

Cookies

We use essential cookies for service functionality, persistent cookies for login preferences, and analytics cookies to improve our service. You can manage cookies through your browser settings, but disabling them may limit functionality.

Third-party platforms

We work with platforms including Google Ads & Analytics, Meta (Facebook & Instagram), WhatsApp Business and RCS messaging. Each platform has its own privacy policy.

Data retention & security

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. We use commercially reasonable safeguards to protect your data, including for cross-border transfers, although no method of transmission is 100% secure.

Your rights

You have the right to access, correct or request deletion of your personal data. To do so, please write to booking@leisurestay.in.

By using our services, you agree to the following:

• All room listings and promotions are subject to availability and partner terms.
• We are not responsible for third-party content or actions.
• Marketing material is for information only and does not constitute an offer.
• Users must provide accurate and lawful information.
• Unauthorised use of our brand, trademarks or content is prohibited.
• We reserve the right to update these terms and policies at any time.